Booking terms
Short and in plain words — what happens when you book a visit online.
A booking reserves a time slot
Booking reserves you a place and a time at the workshop. It is not yet a repair order — we agree that on site, after looking at the car.
Confirmation by the workshop
After you send the form the slot awaits confirmation. We usually confirm the same working day. Only a confirmed slot is certain — until then treat it as provisional.
Cancelling
You can cancel at any time: with the link from the confirmation e-mail or by phone at +48 505 475 292. Please cancel at least a day ahead — then someone else can still use the slot.
Running late
If you are more than 15 minutes late we may not manage the job that day and a new slot will be needed. If you know you will be late, call us — something can usually be rearranged.
Not turning up
We charge nothing for this. Still, please call us — otherwise the reserved time slot goes unused while someone else was waiting for a free one.
Duration is an estimate
Slots are booked in one-hour blocks. That is planned time, not guaranteed — a repair can turn up something invisible from the outside. We tell you straight away whenever that happens.
Pricing
We quote prices after seeing the car. We do not price a repair blind over the internet or the phone — without an inspection that would be guesswork. Before starting work we always give you the cost and wait for your approval.
Parts
We fit new parts unless agreed otherwise. You may bring your own — then we are responsible for the labour, not for the quality of the part you brought.
Your data
Data from the form is used only to handle your visit. We send no advertising and do not sell your data. Who has access to it, and to what extent, is described in the privacy policy.
Questions
The easiest way to contact us is by phone: +48 505 475 292. We answer during the workshop opening hours.